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How design thinking shapes UX

The exponential rise of consumer tech in the past decade showcases its profound impact on our daily lives, spanning from personal apps to mobile, wearable, and smart home devices.

According to analytics firm Persistence Market Research, the global consumer electronics market is projected to generate revenues of US$2.9tn from 2016 to 2020.

These consumer products that have achieved commercial success all share a common trait: they are designed with user-friendly features. Translating the same level of usability in the workplace poses a challenge for enterprise IT specialists.

According to Brian Berns, CEO of Knoa Software, it is only fair for workers to anticipate user-friendly functionality in their workplaces.

According to Statista.com, businesses are expected to invest a whopping US$391bn in enterprise software this year. Enterprise software focuses on delivering solutions and optimizing the core operations of large organizations within the IT market.

Knoa Software analyzes user experience (UX) to evaluate the success of IT system migration in meeting business objectives and ensuring smooth adoption by employees on new platforms.

An effective user experience can greatly benefit from the principles of design thinking, particularly when it comes to adopting a user-focused, collaborative, and comprehensive approach.

“Enterprises cannot expect employees to be content with outdated technology when they are accustomed to user-friendly and efficient technology on their personal laptops, tablets, and cell phones,” Berns stated.

At Knoa Software, we understand that people are essential to driving innovation. As experts in UX management, we prioritize the human element in our work.

“Understanding how your employees utilize their software is crucial in determining their level of engagement and productivity,” Berns emphasized.

The analytics provided by Knoa Software offer companies a comprehensive understanding of the process bottlenecks, inefficient workflows, and trouble areas that their employees encounter on a daily basis.